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Returns Policy

Enjays Beauty accepts returns of unused, unopened, and undamaged item for a full refund or exchange within 14 days or original purchase.
Items received after 14 days will be refunded via store credit.
Customer is responsible for any additional shipping costs. Return label will not be provided.
If you need to return an item, please contact us as enjaysbeauty@outlook.com.

Gift Voucher Terms
Vouchers ordered through our Website will be delivered automatically by electronic means to the email address you specify at the time of order.
Vouchers cannot be used to purchase another voucher.
When ordering a voucher, you should ensure to enter the recipient’s email address correctly. We cannot be held responsible if the address is entered incorrectly and someone other than the intended recipient uses the voucher. Salon offers and promotions do not apply when purchasing gift vouchers.
Vouchers are valid for the treatments as described on the voucher and cannot be amended, exchanged or refunded.
Gift vouchers cannot be exchanged for cash.
We are not responsible if a Gift Voucher is lost, stolen, destroyed or used without permission and no replacement will be provided in these circumstances.
Gift voucher bookings must be made in advance and will be subject to availability. Online booking is not available when booking these vouchers.
We do not extend any vouchers so be sure to use them within the timeframe.
Cancelling with less than 24 hours notice or moving the appointment more than once within 24 hours notice will void the voucher.
Any Covid 19 lockdown period, where the salon must close, will be added on to the expiry date of the voucher.

 

Cancellation Policy
 

Less than 24 hours’ notice will result in a charge equal to 50% of the reserved service amount.
‘No shows’ will be charged 100% of the reserved service amount.  

15mins late will result in your appointment being 'No Show' unless the service can be shortened, however full payment will be charged.